【酒店英语口语学习】应付抱怨
来源：新东方英语培训 时间：2013/8/9 11:55:00 作者：新东方英语口语
Handling Complaints</p> 应付抱怨</p> Key Sentences（重点句子）</p> 289.Is anything the matter，sir？</p> 出什么事了吗，先生。</p> 290.Yes，it is my steak.</p> 是的，是我的牛排。</p> 291.What's wrong with it，sir？</p> 您的牛排怎么了，先生？</p> 292.It is too raw.I wanted mine well done.</p> 太生了，我要的是做得熟透的。</p> 293.I'm sorry you didn't enjoy it，sir.</p> 您觉得不好吃，很抱歉，先生。</p> 294.I'll return it to the kitchen and bring you one that's well cooked.</p> 我把这盘送回厨房，再给您拿一盘做得熟透的来。</p> 295.Sorry for the trouble.</p> 对不起，给你添麻烦了。</p> 296.That's perfectly all right.</p> 一点也没有关系。</p> 297.How is your steak this time？</p> 这回怎么样，先生？</p> 298.It is done just right this time.</p> 这回做的口味不错。</p> 299.I'm glad you enjoy it.</p> 很高兴您能喜欢它。</p> 300.I'm very upset at the way I have been treated.</p> 我对我所受到的对待很不满意。</p> 301.Perhaps you could tell me what exactly is the matter.</p> 也许您能告诉我究竟出了什么事。</p> 302.I'm sure the waitress didn't mean to be rude.</p> 我敢肯定那位服务员不是故意对您无礼。</p> 303.Well，there is something else.This wine here，I think it is corked. 还有呢，这葡萄酒，我看是走了味了。</p> Dialogue A</p> A：Is anything the matter，sir？</p> B：Yes，it is my steak.</p> A：What's wrong with it，sir？</p> B：It is too raw.I wanted mine well done.But this one here is at most medium.</p> A：I'm sorry you didn't enjoy it，sir.I'll return it to the kitchen and bring you one that's well cooked.</p> B：Sorry for the trouble.</p> A：That's perfectly all right.</p> B：How is your steak this time？</p> A：Very good！It is done just right this time.Thank you.</p> B：I'm glad you enjoy it.I'll tell the chef.Would you like some more beer？</p> A：Yes，give me another Five Star.</p> B：Shall I bring you some dessert？</p> A：No，thank you.I've had enough.</p> B：How about some coffee or tea then？</p>